Program Support Assistant (Clinic Profile Manager)
Major duties include, but are not limited to:
Provides oversight for all clinics profiles/scheduling grids and ongoing analysis of supply and demand throughout the medical center. Responsible for ensuring accurate creation, validation, inactivation, and management of clinic profiles. Collects, validates, and interprets data relating to appointment management, performance measures, eligibility and enrollment processing, patient care, electronic workload, and ambulatory care. Extracts data using a variety of software packages and applies analytical techniques to develop recommendations for process improvement in scheduling. Monitors Data Processing Accountability & Transmissions (open encounters) to ensure encounters are closed and transmitted. Devises, modifies, and maintains data validation reviews to ensure all aspects of clinic scheduling are adequately documented and established procedures are followed. Responsible for all aspects of new clinic establishment in VistA and provides guidance to the services for clinic set ups and groupings in VSE. Reviews clinic modification, cancellation, remapping, deactivation, and reactivation requests; ensuring all requests for clinic maintenance adhere to the National Scheduling Directive and local EKHCS policies and procedures. Performs audits of active clinics to ensure compliance with VA regulations, policies and procedures. Assists clinics and services in reviewing and understanding clinic utilization data using either VistA or VHA Support Service Center (VSSC) reports. Work Schedule:
Monday - Friday, 8:
00 a.m. to 4:
30 p.m. Compressed/Flexible:
may be available Telework:
not approved Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Assistant (Clinic Profile Manager)/PD085470 Relocation/Recruitment Incentives:
Not Authoritized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/07/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
using Veterans Integrated System Technology Architecture (VISTA) to access data, using Microsoft office to create documents and/or reports, and providing customer service. You will be rated on the following Competencies for this position:
CommunicationsComputer SkillsHealth InformaticsStrategic ThinkingTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary, but does require some walking, bending, stooping, standing, stretching, and carrying moderately heavy items such as manuals, documents, office supplies, and/or data file reports. Work also involves spending a significant amount of time performing keyboard data entry and prolonged periods of data review via computer monitor. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provides oversight for all clinics profiles/scheduling grids and ongoing analysis of supply and demand throughout the medical center. Responsible for ensuring accurate creation, validation, inactivation, and management of clinic profiles. Collects, validates, and interprets data relating to appointment management, performance measures, eligibility and enrollment processing, patient care, electronic workload, and ambulatory care. Extracts data using a variety of software packages and applies analytical techniques to develop recommendations for process improvement in scheduling. Monitors Data Processing Accountability & Transmissions (open encounters) to ensure encounters are closed and transmitted. Devises, modifies, and maintains data validation reviews to ensure all aspects of clinic scheduling are adequately documented and established procedures are followed. Responsible for all aspects of new clinic establishment in VistA and provides guidance to the services for clinic set ups and groupings in VSE. Reviews clinic modification, cancellation, remapping, deactivation, and reactivation requests; ensuring all requests for clinic maintenance adhere to the National Scheduling Directive and local EKHCS policies and procedures. Performs audits of active clinics to ensure compliance with VA regulations, policies and procedures. Assists clinics and services in reviewing and understanding clinic utilization data using either VistA or VHA Support Service Center (VSSC) reports. Work Schedule:
Monday - Friday, 8:
00 a.m. to 4:
30 p.m. Compressed/Flexible:
may be available Telework:
not approved Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Assistant (Clinic Profile Manager)/PD085470 Relocation/Recruitment Incentives:
Not Authoritized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/07/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
using Veterans Integrated System Technology Architecture (VISTA) to access data, using Microsoft office to create documents and/or reports, and providing customer service. You will be rated on the following Competencies for this position:
CommunicationsComputer SkillsHealth InformaticsStrategic ThinkingTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary, but does require some walking, bending, stooping, standing, stretching, and carrying moderately heavy items such as manuals, documents, office supplies, and/or data file reports. Work also involves spending a significant amount of time performing keyboard data entry and prolonged periods of data review via computer monitor. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$43,691 to $56,794 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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